BRANCH MANAGER

Do you have a passion for leading others?

Can you multi-task multiple jobs in different departments?

Can you coordinate the activities of both you and others?

The Branch Manager is responsible for managing a team (can be within the areas of sales, customer service, order desk, counter, warehouse) who are able to meet and exceed revenue targets while promptly and professionally addressing the needs of customers within their branch location.

The Branch Manager is also required to generate and deliver sales and marketing initiatives, revenue growth and client retention. The Branch Manager is further required to coach and mentor the branch team through motivation, leadership and encouragement while striving for exceptional customer service standards and accountability. Other duties will be assigned as necessary.

WHY WORK FOR US

Medical, Dental, and Vision insurance after 30 days
401K match after one year of service
Paid time off
Career growth
Paid Holidays
Company paid life policy
We work Monday – Friday, no weekends (except voluntary projects), no Holidays.
All full-time employees receive an employee discount at just 5% over Eckart’s cost.
Good group of people, low stress environment, family-oriented philosophy.

OUR MISSION

“Stock It, Know It, and Stand By It,”

OUR VISION

Eckart LLC strives to provide the finest quality products to contractors, facility maintenance departments, and homeowners. Our employees are highly trained and motivated to serve our customers.

DUTIES AND RESPONSIBILITIES

Plan, direct and evaluate the operations of the branch team
Develop, implement and monitor detailed operations strategies and objectives
Monitor and manage inventory control
Ensure the provision of excellent customer service
Maintain high levels of customer satisfaction and client retention levels
Implement and execute the Company’s marketing strategy as supported through head office marketing department
Build and retain an effective team
Lead, coach and motivate the team to achieve goals
Model and champion Eckart LLC values and mission
Attain budgeted revenue expectations
Set expectations for each of Eckart LLC staff including customer expectations and quota achievement
Measure the activities of staff
Resolve customer concerns and complaints in a courteous, professional manner.
Determine staffing requirements and oversee the hiring of staff with support of the HR department
Maintain current general knowledge of Employee Benefits
Create a safe environment for the discussion and resolution of issues and concerns
Work in concert with other branches to assure congruence with Company operations.
Complete various sales and operations reports
Conduct regular branch team performance evaluations
Ensure that all personnel comply with Company policies, procedures and ethical standards
Ensure compliance with Eckart LLC standards for cost control, waste reduction, quality, safety, and on-time delivery
Provide leadership for employee relations through effective communications, coaching, training, and development

SKILLS AND COMPETENCIES

Service Orientation
Quality Orientation
Time Management
Creative and Innovative Thinking
Development and Continuous Learning
Problem Solving
Accountability and Dependability
Research and Analysis
Decision Making and Judgement
Operating Equipment
Providing Consultation
Ethics and Integrity
Planning and Organizing
Mathematical Reasoning
Enforcing Laws, Rules and Regulations
Mediating and Negotiating
Coaching and Mentoring
Communication
Energy and Stress
Teamwork

EXPERIENCE AND EDUCATION

Minimum a high school diploma or equivalent
Post Secondary education in Business, Marketing, or related field
Minimum 2 years of management experience. Experience leading a small team (2 to 3 individuals) required
Demonstrated ability to provide superior customer service
Ability to lead and effectively supervise professional and non-professional staff
Proficient with Microsoft Office (Outlook, Word, Excel)
Ability to effectively communicate, both verbally and written
Industry experience will be considered an asset

Final candidates will be required to undergo and pass a pre-employment drug screen.

We are a full-service, wholesale distributor of electrical, Lighting, Plumbing, HVAC, Power and Hand Tools. We pride ourselves on the expertise of our staff and a strong inventory of the highest quality products in our industries. Eckart has over 50 years of experience in all facets of these industries.

(if you already have a resume on Indeed)